Contact
Get help with your trip.
Choose the right channel below for a question before booking or help with a trip.
Before you book
Questions about a trip, a date, a hotel tier or traveling with friends: email us with the trip and date you have in mind.
hello@guidelesstravel.comOnce you have booked
Message us from your account or the Guideless app. Include the booking and what you need help with so the request reaches the right support context.
The in-app assistant is the first contact for routine questions. Active-trip human coverage is planned for 8 AM–10 PM in your local time, with urgent escalation at any hour.
Open your accountOr email support@guidelesstravel.com.
In an emergency
Call local emergency services first. The app shows the right numbers for every destination on your route, with a one-tap dial. In the EU, 112 works everywhere.
Then use the urgent support option in your trip or account, with your location and booking details.
Where to write
Choose the address closest to your question. For an active trip, use the signed-in support channel so your booking context stays attached.
- hello@guidelesstravel.com
- Trips, dates, hotel tiers and traveling with friends — anything before you book.
- support@guidelesstravel.com
- Help with a booking you already have, or with a trip that has already started.
- finance@guidelesstravel.com
- Payments, refunds, invoices and anything that appears on a card statement.
- partners@guidelesstravel.com
- Hotels, boat operators, wine estates, press and anyone proposing to work with us.
Press, partners and suppliers
Hotels, boat operators, wine estates and anyone who would like to work with Guideless: write to partners@guidelesstravel.com.
Follow along
New departures are announced on Instagram and by email, one message per new trip.
Guideless LLC, trading as Guideless Travel. Registered in Delaware, United States.